{"id":969,"date":"2019-05-31T09:42:13","date_gmt":"2019-05-31T06:42:13","guid":{"rendered":"https:\/\/105olives.com\/?page_id=969"},"modified":"2019-05-31T12:22:55","modified_gmt":"2019-05-31T09:22:55","slug":"policy_cancel","status":"publish","type":"page","link":"https:\/\/105olives.com\/en\/policy_cancel\/","title":{"rendered":"policy_cancel"},"content":{"rendered":"<section class=\"section\" id=\"section_1493010393\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1765844259\">\n\n\n\t<div id=\"col-1129484001\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2>\u00a0<\/h2>\n<h2><span style=\"font-size: 160%; color: #000000;\"><strong>CANCELLATION OF THE TOUR AND REFUND POLICY<\/strong><\/span><\/h2>\n<h2><span style=\"color: #000000;\"><strong>Refund features:<\/strong><\/span><\/h2>\n<p><span style=\"color: #000000;\">\u00a0- If you cancel the tour at least 24 hours before the start time, we will refund you 70% of the total cost.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u00a0- You have the option to exchange the selected one-day tour for another of equal or greater cost no later than 24 hours before the tour begins. In this case, the extra charge is made online on our website or in cash to the guide on the bus. This has to be confirmed through messages or by calling the phone number listed on our website.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u00a0\u2013 If, for any reason, you need to change the date of the one-day tour after making the payment, please contact us through messages or by calling the phone number listed on our website. It is possible to transfer a one-day excursion to another day at least 24 hours before it starts.<\/span><br \/><span style=\"color: #000000;\">\u00a0<\/span><br \/><span style=\"color: #000000;\">\u00a0\u2013 You have the right to cancel a two-day tour, which includes a hotel reservation, no later than 72 hours before its start. The refund amount in this case depends on the hotel's cancellation policy and does not exceed 70% of the total price.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u2013 If for any reason you need to change the date of a two-day excursion, which includes a hotel reservation, after making a payment, this has to be confirmed through messages or by calling the phone number listed on our website. You have the right to reschedule the date of the two-day tour no later than 72 hours before it starts. If you reschedule your tour, you may lose some amount depending on the hotel's rescheduling policy.<\/span><br \/><span style=\"color: #000000;\">\u00a0<\/span><br \/><span style=\"color: #000000;\">\u00a0\u2013 If you need to cancel a portion of your tour from the general order, the refund is handled privately. Partial cancellation of the order by a direct refund to the card through the banking system is not possible due to the peculiarities of the banking system.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\">\u00a0\u2013 In case of force majeure (unfavorable weather conditions, disasters, social unrest, strikes, terrorist attacks, etc.), we reserve the right to make changes to the itinerary and schedule of excursions, postpone the date of excursions to another day, or cancel their implementation. Refunds due to the cancellation of the tour are handled conveniently for the agency and the client.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\">\u00a0- In all cases where the client does not appear at the time and place specified in the voucher (no show), the amount for the tour is non-refundable.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u00a0\u2013 In all cases, when the Client did not appear at the time and place specified in the voucher (no show), the amount for the tour is non-refundable.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u00a0- Our Agency is not liable for possible financial expenses that are associated with the disruption of your trip (booking tickets, hotels, individual trips, photo shoots, and excursions not made through the 105 Olives Travel Boutique Agency).<\/span><\/p>\n<p><span style=\"color: #000000;\">\u00a0- You can cancel the purchase and return to the previous page at any time before making a payment.<\/span><\/p>\n<h2><span style=\"color: #000000;\"><strong>Conditions for making refunds:<\/strong><\/span><\/h2>\n<p><span style=\"color: #000000;\">\u00a0\u2013 Refunds are made within 14 working days from the date of receipt of your request.<\/span><\/p>\n<p><span style=\"color: #000000;\">\u00a0\u2013 Refunds are made only if you have informed us about the failed tour in the way indicated below:<\/span><\/p>\n<p><span style=\"color: #000000;\">\u00a0by sending a request for a refund to info@105olives.com with the subject \u201cRefund for a failed tour.\u201d<\/span><\/p>\n<p><span style=\"color: #000000;\">The following information has to be indicated in the email:<\/span><\/p>\n<p><span style=\"color: #000000;\">1. Full name<\/span><\/p>\n<p><span style=\"color: #000000;\">2. Your order number<\/span><br \/><span style=\"color: #000000;\">3. Date of the booked tour<\/span><br \/><span style=\"color: #000000;\">4. The name of the failed tour<\/span><\/p>\n<p><span style=\"color: #000000;\">We will contact you within 48 hours of receiving your letter and clarify the details of the refund in a way that is convenient for you and the agency.\u00a0<\/span><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1493010393 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  min-height: 300px;\n  background-color: rgb(245, 245, 245);\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-969","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/105olives.com\/en\/wp-json\/wp\/v2\/pages\/969","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/105olives.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/105olives.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/105olives.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/105olives.com\/en\/wp-json\/wp\/v2\/comments?post=969"}],"version-history":[{"count":7,"href":"https:\/\/105olives.com\/en\/wp-json\/wp\/v2\/pages\/969\/revisions"}],"predecessor-version":[{"id":976,"href":"https:\/\/105olives.com\/en\/wp-json\/wp\/v2\/pages\/969\/revisions\/976"}],"wp:attachment":[{"href":"https:\/\/105olives.com\/en\/wp-json\/wp\/v2\/media?parent=969"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}